Most of our products are manufactured to order. If you have immediate needs please contact our Customer Service Team to discuss your specific shipping requirements. Orders may not be cancelled or refused without restocking and/or shipping fees.
What is Tailgate (Dock-to-Dock) Delivery?
As part of the common carrier driver ICC regulations, truck drivers are required only to bring merchandise to the tailgate (end) of their vehicle. It is then the customers responsibility to remove it from the truck. If you do not have the personnel or facilities to handle unloading, Winco suggests the following:
Lift Gate Service and/or Inside Delivery
These services may be requested before the shipment leaves the factory. ADDITIONAL CHARGES apply for Inside Delivery. Inside delivery does not automatically include lift gate service. If there is no receiving dock you should request a lift gate to lower the merchandise from the end of truck to ground level. If inside delivery is requested, the driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required.
You are responsible for unpacking, setting in place, and debris removal.
When shipment arrives, Winco suggests you check your order immediately!
If there is any damage, however small, to the carton, packing material, if pieces are missing, have the driver make notations on the delivery receipt. Open and inspect all packages/cartons immediately, Winco suggests you do this while the driver is present. Concealed damages discovered after cartons are opened must be reported within 3 days of receipt of merchandise TO THE FREIGHT COMPANY and inspection requested. Be sure to retain all packing materials for the inspection. Notify Winco immediately for information on how to report the loss/damage to the freight company and proper procedure for filling out a claim.