So you have to be sure to use the correct case in the user name. To prepare for future updates, we are advising all customers to please upgrade to the latest version of Access Server. A time difference of more than 30 seconds can already be a problem. 1. Now the user can start a VPN tunnel connection and the OpenVPN client will then ask for user name, password, and the Google Authenticator code.

If you are going to use the user-locked profile for the user account “johan” you must use the user name “johan” and his password to log on to the VPN server successfully. Can anyone help?

It gives the aforementioned error. In our example, we are connecting to a remote Hyper-V server called …

There is an issue with the Solver Computer name. The steps below restore the openvpn administrative user account, set a new password on it, unblock the account in case it was blocked, disable Google Authenticator requirement for this user, and make it an admin user for access to the Admin UI again. If it isn’t then the most common problem here is that the user name that you are entering does not match what is known in the Access Server. This thread is locked. There are a few possible reasons for this. Thanks for your feedback, it helps us improve the site. Currently many users report an issue about getting error "There was a problem connecting to the server "XXXXX". Removing files from the recent file list doesn't mean delete the file, it is just removed from the list, if you know the file's original location, it should still be there. Sometimes I can then open my workbook but then it stalls again for about 60 seconds and then the same error appears. mv: cannot stat ‘UK London.ovpn’: No such file or directory. If you are looking for a more universal type of connection profile that lets any valid user on the Access Server log on then what you are looking for is the server-locked connection profile which works only in combination with the OpenVPN Connect Client for Windows and Macintosh.

this article. (Help>Check for Updates), 2.Try using version 16.29 as it is a test build that has fixes being tested.

As per our security recommendations we recommend that administrators disable this account after initial setup, and to make your own administrative users instead, that do adhere to Google Authenticator and password policy lockouts. The scenario is a little different from yours, your Excel files never have been transferred to the server but the error appears when you open Excel. Issue is happening with multiple servers with different server names.

Below that a Google Authenticator code and QR code will be shown. If you download OpenVPN Connect Client from your Access Server’s web interface with a user account that does not have the auto-login privilege, then this is the type of OpenVPN Connect Client + server-locked connection profile installation that you will get. The user can either manually type this code into the Google Authenticator application, or use a camera to scan the QR code. Once this is done, click the button “I scanned the QR code” to confirm that the code has been stored in the Google Authenticator application. Create secure access to your private network in the cloud or on-premise with Access Server. By default, the OpenVPN Access Server comes with a default openvpn user account that has full admin access to the Admin UI and has special user privileges that let it bypass the requirement for Google Authenticator, and does not adhere to the password lockout policy, and is bootstrapped or tied to the PAM authentication system so that it can always log on. Try our consumer VPN, Private Tunnel.

Version 16.28 Office - with 365 subscription. Don’t forget to edit your /etc/openvpn/update-resolve-conf file and add the two lines shown in the last post in that thread, that way when you disconnect OpenVPN your DNS will go back to your default setting. If it still fails, contact us on our support ticket system and explain your situation and what you have tried so far, and we’ll try to work with you to figure out how to restore access. More information on how to use this function can be found on the user and group management page. That issue was resolved by updating iOS to a newer version.

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there was an error attempting to connect to the selected server openvpn